Frequently asked questions.

TABS is an integrated retail, trade counter and warehouse management platform built for UK businesses. It combines EPOS, stock control, purchasing, quotes and orders, reporting, e-commerce and logistics into one connected system with embedded AI.

TABS is built for retailers, trade counter operators and warehouse businesses across the UK. We have particular expertise in tool, hardware and workwear retailers, spares and garden machinery, machinery dealers and industrial supply, with direct integrations for suppliers like Toolbank, Draper, Trend, Sealey and Castle Clothing / TuffStuff.

E-Trading and Business Services Ltd was established in 2010. We have over 15 years of experience building software based on direct retailer feedback, and we are still owner-run from Manchester.

AI Order Upload lets your staff upload a customer order in any format including PDFs, photographs, spreadsheets, Word documents and plain text. AI reads the document, extracts product references and quantities, and matches them against your stock database and the customer's own part numbers. Results are colour-coded for review before being added to the basket.

AI Invoice Reconciliation reads your supplier invoices and checks them against the purchase order, highlighting anything that does not match so your team can resolve it quickly. Several invoices in one PDF are split automatically, and the invoice is attached to the bill in your accounts package.

AI Order Upload handles PDFs, images (JPG and PNG, including photographs of handwritten lists), spreadsheets (CSV, XLS and XLSX), Word documents and plain text.

Green means a confident match to a single stock item. Amber means multiple possible matches were found for staff to choose from. Red means no match was found and the item needs manual attention. Nothing is added to the basket until staff review and confirm.

AI usage is metered and shown inside TABS, so you always see exactly what you use. Pricing for the AI features is agreed as part of your quote. See the AI in TABS page for all six features.

TABS runs in any modern browser on Windows, macOS, Linux, Android or iOS. We supply and configure tills, scanners, printers, card terminals and handheld computers, but not PCs or general IT support. See hardware and peripherals.

No. TABS is hosted in a UK data centre on ETABS-owned hardware and we handle all the infrastructure. This eliminates on-site server hardware, maintenance costs and version upgrade fees.

It depends on the size of your business and the modules you need, so we agree a plan with you at the start. Onboarding covers migrating your data, configuration, training and go-live. See how we work.

Xero and Sage 50. Invoices, payments, credit notes and purchase bills flow automatically between systems, reducing manual data entry and accountant fees.

TABS connects with Shopify, Amazon, eBay and Google Merchant Center. Stock levels sync automatically across all channels to help prevent overselling. We also build bespoke transactional websites.

Royal Mail Click & Drop, Royal Mail ProShipping, Parcelforce, DPD, DPD Local, DHL Parcel UK, DHL International, UPS, FedEx, Evri, APC Overnight, Parcelhub/Whistl, Yodel and Palletways, and we integrate with other couriers on demand. Speak to us if the courier you use is not on the list. See the full integrations list.

Toolbank, Draper Tools, Trend Machinery, Sealey and Castle Clothing / TuffStuff, with Festool purchase ordering via EDI. You get full catalogues with images, descriptions, pricing and stock availability, and direct ordering with Toolbank, Draper, Trend and Festool.

Tell us. We build integrations to order, and most of the connectors above started as a customer request.

Login uses two-factor authentication, and per-user permissions control what each person can see and do.

You do. Most reports export to CSV or Excel on demand, and we will provide a full data export if you ever need one.

In a UK data centre managed by ETABS, with automated backups. See security and hosting.

Our entire support team is based in Manchester, UK. You speak directly to our experts who know the system inside out. No outsourced call centres.

TABS is an evergreen platform. Updates and new features are rolled out automatically with an in-app bulletin for every release. You are always on the latest version with no expensive upgrade fees.

Continuously. Improvements ship to every customer system frequently, each announced with an in-app bulletin, and there is never a version upgrade to schedule.

We tailor pricing to your specific business needs and the modules you require. Contact us for a personalised quote. We are happy to discuss options that work for your budget.

No. There are no server hardware costs, no version upgrade fees and no surprise charges. Your subscription covers the platform, hosting, ongoing updates and UK-based support.